FAQs | Chelsea Piers Connecticut | Stamford, CT

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Updates + FAQs

ONLINE ACCOUNT FAQS

Updated October 27, 2021

UPDATED OPERATING RULES

We have updated our policies following Stamford City, Connecticut State and CDC recommendations to provide our members of all ages a safe environment to socialize, work out, practice and compete.

PROTECTIVE FACE COVERINGS

For the safety of all members of our community, we will follow the latest recommendations from the Stamford Mayor’s office and the Department of Public Health (DPH) for sports and fitness facilities:

Masks not required for fully vaccinated

Masks are required:

  • For anyone not vaccinated above the age of three
  • For all children participating in youth indoor sports activities* per DPH guidelines
  • While participating in holiday camp programs per the OEC

*Swimmers are allowed to remove their masks for safety reasons while in the pool.

RESERVATIONS

Reservations are no longer required for open workout in Fitness. Reservations are required for:

  • Group Fitness Classes, Lap Swim, Squash, Freestyle Skating, Ninja, Training Ice and Jump & Climb. Reservations can be made on the online Chelsea Piers platform or the Chelsea Piers Connecticut App. You can download the app by clicking here.
  • Reservations for Tennis can be made by contacting tennis@chelseapiers.com
  • Chelsea Piers Youth Sport Program participants' registration in a program count as a reservation.
  • Reservations for team athletes will be made by your coach.

Spectator Policy
Spectators welcome for youth programs and competitions. Spectators required to sign a Daily Guest Waiver or scan in, remain in designated viewing areas and follow our mask policy.

CHECK-IN PROCEDURES

Contactless Check-in at the main entrance of Chelsea Piers is required for everyone.

  • Members and class participants may self-scan using their membership card or the Chelsea Piers App using the Fast Pass Lane.
  • Guests and those without the app are required to fill out our Daily Check-In Waiver; one per family. A parent or guardian should complete for those under the age of 18.
  • Protective face coverings are required for all unvaccinated individuals entering Chelsea Piers.

If you have any questions on how these changes affect your program, please reach out to us via email info-CT@chelseapiers.com and we will be happy to help.


We are committed to providing the safest, healthiest, and cleanest environment for our members and guests. In addition to all CT State, Stamford City guidelines and CDC guidance, we are following all regulations from all competitive sport governing bodies.

100% of our coaches and staff at Chelsea Piers has been fully vaccinated and coaches will continue to wear masks while coaching our youth athletes.

We have always, and will continue to use hospital-grade cleaners on the EPA list N-certified to kill COVID-19 to clean our facilities and have increased the frequency of our cleaning throughout the day. Our HVAC brings in large volumes of fresh air from the outside and is able to turn over the air in our space in as little as 30 minutes. In addition, our filtration systems use hospital-grade air filters and UV ionization systems that actively seek out and destroy both bacteria and viruses.

All members and any non-members who are registered in Chelsea Piers programming (youth sports, adult tennis clinics, tennis season court rentals) are eligible to use the Fast Pass provided they can check in with their app.

Directions to download the app can be found on our website.

Log in and password are the same as for the online platform.

Everyone in the family can use the Fast Pass lane provided they are checking in with the Chelsea Piers App AND have the appropriate paperwork on file. The main account holder on a customer account or family and youth membership take responsibility for any children under the age of 18 on their account.

Members who have a membership card, may use that to scan in using the Fast Pass lane.

Members who do not have their app or membership card, must use the Guest Lane, and have filled out the Daily Check-In Waiver.

Program participants that do not have the app, must use the Guest Lane, and have filled out the Daily Health Declaration to enter Chelsea Piers.

Directions to download the app can be found on our website.

Log in and password are the same as for the online platform.

Hours and availability vary by venue and can be found on each venue page.

We take your safety seriously. COVID-19 is often spread through poorly ventilated spaces, so we have focused on improving our HVAC systems. Our systems have the capability to bring in large volumes of fresh air, and by increasing the amount of fresh air being introduced to the systems each minute, the amount of recirculated air is also reduced. In addition, our filtration systems use hospital grade air filters along with UV ionization systems that actively seek out and destroy both bacteria and viruses. With these enhancements as well as other safety measures, including requiring masks for unvaccinated individuals, consistent cleaning and disinfecting, we are confident that is safe to work out and play sports inside Chelsea Piers Connecticut.

While we are back in the gym with live classes, members have complimentary access to our on-demand fitness platform CP Play.

IN CLUB SCHEDULE CP PLAY

If you have unsubscribed or believe you stopped receiving our emails by mistake, please reach out to info-ct@chelseapiers.com..

If you have an Optonline.net email.
We have experienced unresolvable issues with Optonline blocking emails from our email service provider. If you are able to provide an alternate email account, such as a gmail email, to info-ct@chelseapiers.com. we can update our system.

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If you would still like to freeze your membership, please email MemberServices@chelseapiers.com

If you would still like to cancel your membership, please email MemberServices@chelseapiers.com

Chelsea Pier team members are available by email and phone to discuss your special events needs. To book a virtual team building event or future in-person event, email events-ct@chelseapiers.com for Chelsea Piers Connecticut events.