FAQs | Chelsea Piers Connecticut | Stamford, CT

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COVID-19 FAQs

ONLINE ACCOUNT FAQS

Updated February 1, 2021

UPDATED OPERATING RULES

We are committed to keeping our community healthy by remaining open and providing a safe environment for our members and customers to continue to enjoy sports and fitness, both critical to maintaining mental and physical wellbeing. In addition, it is important to us to keep our coaches, trainers, instructors and staff active and employed.

Our current safety measures in place have allowed us to keep the reported positive rate at Chelsea Piers to 0.01% of total visits. In addition to our robust safety, disinfecting and air purification protocols, we are following all CT State guidelines, updated on January 12, 2021:

Fitness

OPEN and operating as scheduled with modifications

  • Masks now required, no exceptions. All mask free zones on pause.
  • Group Fitness Class Capacity at 50%
  • Subject to minimum 6 foot spacing and other Sector Rule Safeguards

Youth Sports Classes/ Clinics

OPEN and operating as scheduled

Adult Sports (Tennis/Squash)

  • Mask must be worn.

Drop Ins

Subject to reduced capacities

  • Includes Freestyle skating, Training Ice, Ninja + Parkour, Batting Cages, Adventure Center, Gymnastics.

Sport Leagues

OPEN and operating as scheduled

  • All competitive leagues, including Chelsea Piers Youth Soccer, Mite Hockey and Adult Soccer and Volleyball Leagues
  • Youth Soccer League Games: Only 2 adults (coach(es) and/ or team manager) are allowed in the Field House with the team. Provisions have been made so spectators can stream the game via link sent out by tournament director.

Chelsea Piers Competitive Teams

OPEN and operating as scheduled

If you have any questions on how these changes affect your program, please reach out to us via email info@chelseapiersCT.com and we will be happy to help.


We are committed to providing the safest, healthiest and cleanest environment for our members and guests. Our operating procedures are consistent with State regulations governing fitness clubs, indoor sports and events. In addition to all CT State guidelines, we are following all regulations from all competitive sport governing bodies on resuming sports.

Our stringent protocols include limiting capacities, requiring reservations, mandatory face coverings, social distancing and health checks. We have always, and will continue to use hospital-grade cleaners on the EPA list N-certified to kill COVID-19 to clean our facilities and have increased the frequency of our cleaning throughout the day. Our HVAC brings in large volumes of fresh air from the outside and is able to turn over air in our space in as little as 30 minutes. In addition, our filtration systems use hospital grade air filters and UV ionization systems that actively seek out and destroy both bacteria and viruses.

VIEW OUR COMPLETE SAFETY-FIRST COMMITMENT

All members and any non-members who are registered in Chelsea Piers programming (youth sports, adult tennis clinics, tennis season court rentals) are eligible to use the Fast Pass provided they can check in with their app, and have signed the enhanced social responsibility agreement.

SIGN AGREEMENT

Members and program participants accessing this lane do not have to fill out the Daily Health Declaration, but are required to:

  • Have a signed enhanced Social Responsibility Agreement on file.
  • Scan in using their App or membership card.
  • Agree to complete a health self-assessment at home and not enter Chelsea Piers if they are not feeling well.
  • Members and program participants acknowledge that by scanning in via their app or membership card you have complete their self-Daily Health Check and agree to the following points:
    1. Face coverings are required at all times, unless indicated in writing.
    2. You have NOT in the last 14 days had any close contact with anyone who is either confirmed or suspected of being infected with COVID-19, including anyone who was experiencing or displaying any of the known symptoms of COVID-19 (which are listed in item (6) below); AND
    3. You have NOT in the last month traveled to a restricted area that is under a Level 2, 3, or 4 Travel Advisory according to the U.S. State Department which can be found on the CDC Website and it is your responsibility to check the list prior to coming to Chelsea Piers; AND
    4. You have NOT tested positive for COVID-19 in the past 10 days; AND
    5. You do NOT currently experience or display, and you have NOT in the last 14 days experienced or displayed, any of the following symptoms:
      • Elevated temperature or fever of 100.4°F or higher,
      • Cough,
      • Shortness of breath and/or difficulty breathing,
      • Loss of smell and/or taste,
      • Fatigue, muscle aches, chills, shaking, or
      • Persistent headaches.
    6. You are NOT waiting for the results of a diagnostic COVID-19 test because of symptoms and/or positive contact AND
    7. You have NOT in the last 10 days had any close contact* with anyone who is either confirmed or suspected of being infected with COVID-19, including anyone who was experiencing or displaying any of the known symptoms of COVID-19 without:
      • Self-isolating since the date of close contact AND
      • Have not experienced any COVID-19 symptoms AND
      • Received a negative result from a PCR diagnostic test taken on day 5, 6, or 7, from your close contact
    8. You have NOT in the last 10 days traveled in a state or territory, other than New York, New Jersey, or Rhode Island, or from a country other than the United States without:
      1. Obtaining a test in the seventy-two (72) hours prior to arrival in Connecticut or at any time following arrival in Connecticut (this can be either a PCR test or a rapid antigen test) AND
      2. Have NOT tested positive AND
      3. Have provided written proof of such negative test result to the Commissioner of Public Health via email to: DPH.COVID-Travel@ct.gov or via facsimile to: (860) 326-0529

Everyone in the family can use the Fast Pass lane provided they are checking in with the Chelsea Piers App AND have the appropriate paperwork on file

  • All Members over 18 years of age must have a revised Social Responsibility Agreement on file (signed after 10/11/20).
  • The main account member on a family or youth membership may sign one Social Responsibility agreement for themselves and any children under 18 years of age on the account.
  • The main account holder for customers may also sign one Social Responsibility agreement for themselves and any children under 18 years of age on the account.

SIGN AGREEMENT

Adult Family Members and parents of programming children can check in for themselves and children under 18 years with one scan.

Members who have a membership card, may use that to scan in using the Fast Pass lane.

Members who do not have their app or membership card, must use the Guest Lane, and have filled out the Daily Health Declaration to enter Chelsea Piers.

Program participants that do not have the app, must use the Guest Lane, and have filled out the Daily Health Declaration to enter Chelsea Piers.

Directions to download the app can be found on our website.

Log in and password are the same as for the online platform.

DAILY HEALTH DECLARATION

Everyone who comes into Chelsea Piers will be required to complete a mandatory Health Declaration online before each visit to Chelsea Piers to confirm they are not experiencing symptoms of COVID-19, nor have they come in contact with someone who is experiencing symptoms. If under age 18, a legal guardian will need to sign.

DAILY HEALTH DECLARATION (SAVE LINK)

PARENT VIEWING

To keep building capacity low and ensure the safety of our community, only one spectator will be allowed per athlete.

Parents who remain on site to watch their child must:

  • Stay in designated viewing areas, at a safe distance from athletes and other Chelsea Piers customers/activities
  • Wear a mask at all times.
  • Abide by all social distancing rules. Congregating in the lobby, common areas, or parking lot is not allowed
  • Youth Soccer League Games: Only 2 adults (coach(es) and/ or team manager) are allowed in the Field House with the team. Provisions have been made so spectators can stream the game via link sent out by tournament director.

We ask that parents/ guardians not bring children who are not competing in the tournament into the facility.
Chelsea Piers reserves the right to limit the number of spectators on site if concerns with social distancing or capacity arise.

PREPARING AT HOME

Temperature Checks:

All adults and children who will be coming to the Chelsea Piers facility (dropping off and/or entering) should take their temperature prior to leaving their home. If the temperature of anyone in the family exceeds 100 degrees we ask that you stay home.

Health Checks:

For the safety of our community, if you cannot agree with all of the statements below, please do not enter Chelsea Piers

  1. You have NOT tested positive for COVID-19 in the past 10 days; AND
  2. You do NOT currently experience or display, and you have NOT in the last 14 days experienced or displayed, any of the following symptoms:
    • Elevated temperature or fever of 100.4°F or higher,
    • Cough,
    • Shortness of breath and/or difficulty breathing,
    • Loss of smell and/or taste,
    • Fatigue, muscle aches, chills, shaking, or
    • Persistent headaches.
  3. You are NOT waiting for the results of a diagnostic COVID-19 test because of symptoms and/or positive contact AND
  4. You have NOT in the last 10 days had any close contact* with anyone who is either confirmed or suspected of being infected with COVID-19, including anyone who was experiencing or displaying any of the known symptoms of COVID-19 without:
    • Self-isolating since the date of close contact AND
    • Have not experienced any COVID-19 symptoms AND
    • Received a negative result from a PCR diagnostic test taken on day 5, 6, or 7, from your close contact
  5. You have NOT in the last 10 days traveled in a state or territory, other than New York, New Jersey, or Rhode Island, or from a country other than the United States without:
    1. Obtaining a test in the seventy-two (72) hours prior to arrival in Connecticut or at any time following arrival in Connecticut (this can be either a PCR test or a rapid antigen test) AND
    2. Have NOT tested positive AND
    3. Have provided written proof of such negative test result to the Commissioner of Public Health via email to: DPH.COVID-Travel@ct.gov or via facsimile to: (860) 326-0529

Masks:

Per November 20, 2020 updated CT State guidelines, everyone is required to wear a face mask during check-in and check-out and throughout their stay at Chelsea Piers. Masks or protective face coverings must be worn properly, covering both mouth and nose, including while participating in a sport lesson or in Chelsea Piers Fitness activities, no exceptions*. This applies to both youth and adult athletes.

*Swimmers are allowed to remove their masks for safety reasons while in the pool.

Equipment:

Players should arrive at Chelsea Piers ready to play. Locker rooms will not be available. No bags are to be left in the lobby or common areas.

ARRIVAL AND DEPARTURE

Chelsea Piers is located off I-95 exit 9 at One Blachley Road, Stamford, CT 06902.

To maintain safe capacities and social distancing, we ask that teams and individuals not arrive to Chelsea Piers more than 15 minutes prior to the game time. Teams must exit the facility no later than 15 minutes after the conclusion of their game. Congregating in the lobby, common areas, or parking lot is not allowed.

Everyone not registered for the Fast Pass lane checking in with the app who comes into Chelsea Piers will be required to complete a mandatory Health Declaration online before each visit to Chelsea Piers to confirm:

  • They have not tested positive for COVID in the past 10 days and are not experiencing symptoms of COVID-19
  • Nor have they come in contact with someone who is experiencing symptoms. 
  • That they are following all quarantine restrictions or testing policies for the CT Travel Advisory

If under age 18, a legal guardian will need to sign.

Guests may access the Daily Health Declaration at the link below.

DAILY HEALTH DECLARATION (SAVE LINK)

If you have forgotten to complete the Daily Health Declaration before coming to Chelsea Piers you can access the form via QR code in the lobby.

At this time, we are following state guidelines which do not require asymptomatic individuals who have not been in contact with a known case of COVID be tested.

We have implemented the following staff safety protocols:

  • Everyone who enters Chelsea Piers, including all staff, are required to complete a Daily Health Declaration prior to accessing Chelsea Piers confirming they are not experiencing symptoms of COVID-19, nor have they come in contact with someone who is experiencing symptoms.
  • All employees will stay home if they are not feeling well.
  • All staff will have their temperature taken before starting their shift. Chelsea Piers will restrict access to anyone with a temperature over 100 degrees Fahrenheit.
  • All staff, including coaches will wear masks throughout their shifts.
  • All coaches will maintain safe social distancing from athletes while coaching.

Hours and availability vary by venue and can be found on here.

Reservations for Fitness Club sessions, Member lap swim, Tennis and Squash courts are currently available for Members only and can be made using the Chelsea Piers online platform.

Platinum Members may reserve time 4 days in advance and Club Members may reserve time 2 days in advance

Please click here for information on how to make a reservation:

Reservations through the Chelsea Piers App will be available later this summer.

Per CT State guidelines, to maximize safety for all members of our community and ensure social distancing, we are reducing capacities by 50%, to control our capacities access to Chelsea Piers is by reservation only.

Reservation times will be limited by hour to enforce capacity reductions and support social distancing throughout the facility.

Reservations for Fitness Club sessions, Member lap swim, Tennis and Squash courts are currently available for Members only and can be made using the Chelsea Piers online platform.

Reservations for Competitive Team Athletes' practice time will be made for them by their coach or organization.

We take your safety seriously. COVID-19 is often spread through poorly ventilated spaces, so we have focused on improving our HVAC systems. Our systems have the capability to bring in large volumes of fresh air, and by increasing the amount of fresh air being introduced to the systems each minute, the amount of recirculated air is also reduced. In addition, our filtration systems use hospital grade air filters along with UV ionization systems that actively seek out and destroy both bacteria and viruses. With these enhancements as well as other safety measures, including requiring masks, consistent cleaning and disinfecting, reduced capacities and social distancing, we are confident that is safe to work out and play sports inside Chelsea Piers Connecticut.

While we are back in the gym with live classes, we do offer a schedule of virtual group fitness classes. Please visit our live class schedule for times.

VIRTUAL CLASS SCHEDULE IN CLUB SCHEDULE

We are also offering virtual personal training for active members. Request more info here.

If you have unsubscribed or believe you stopped receiving our emails by mistake, please reach out to info@chelseapiersct.com.

If you have an Optonline.net email.
We have experienced unresolvable issues with Optonline blocking emails from our email service provider. If you are able to provide an alternate email account, such as a gmail email, to info@chelseapiersct.com we can update our system.

If you have not subscribed, please click here.

If you would still like to freeze your membership, please email MemberServices@chelseapiersCT.com

If your membership was paid in full we will be extending your membership term so no time is lost due to this circumstance.

If you would still like to cancel your membership, please email MemberServices@chelseapiersCT.com

Chelsea Pier team members are available by email and phone to discuss your special events needs. To book a virtual team building event or future in person event, email events@chelseapiersct.com for Chelsea Piers Connecticut events.