FAQs | Chelsea Piers Connecticut | Stamford, CT

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COVID-19 FAQs

ONLINE ACCOUNT FAQS

Updated October 2020

We are committed to providing the safest, healthiest and cleanest environment for our members and guests. Our operating procedures are consistent with State regulations governing fitness clubs, indoor sports and events. In addition to all CT State guidelines, we are following all regulations from all competitive sport governing bodies on resuming sports.

Our stringent protocols include limiting capacities, requiring reservations, mandatory face coverings, social distancing and health checks. We have always, and will continue to use hospital-grade cleaners on the EPA list N-certified to kill COVID-19 to clean our facilities and have increased the frequency of our cleaning throughout the day. Our HVAC brings in large volumes of fresh air from the outside and is able to turn over air in our space in as little as 30 minutes. In addition, our filtration systems use hospital grade air filters and UV ionization systems that actively seek out and destroy both bacteria and viruses.

VIEW OUR COMPLETE SAFETY-FIRST COMMITMENT

All members and any non-members who are registered in Chelsea Piers programming (youth sports, adult tennis clinics, tennis season court rentals) are eligible to use the Fast Pass provided they can check in with their app, and have signed the enhanced social responsibility agreement.

SIGN AGREEMENT

Members and program participants accessing this lane do not have to fill out the Daily Health Declaration, but are required to:

  • Have a signed enhanced Social Responsibility Agreement on file.
  • Scan in using their App or membership card.
  • Agree to complete a health self-assessment at home and not enter Chelsea Piers if they are not feeling well.
  • Members and program participants acknowledge that by scanning in via their app or membership card you have complete their self-Daily Health Check and agree to the following points:
    1. Face coverings are required at all times, unless indicated in writing.
    2. You have NOT in the last 14 days had any close contact with anyone who is either confirmed or suspected of being infected with COVID-19, including anyone who was experiencing or displaying any of the known symptoms of COVID-19 (which are listed in item (6) below); AND
    3. You have NOT in the last month traveled to a restricted area that is under a Level 2, 3, or 4 Travel Advisory according to the U.S. State Department which can be found on the CDC Website and it is your responsibility to check the list prior to coming to Chelsea Piers; AND
    4. You have NOT in the last 14 days returned from a State on the NY/NJ/CT State Travel Advisory List which can be found on the Connecticut State Website and it is your responsibility to check the list prior to coming to Chelsea Piers(); AND
    5. You have NOT tested positive for COVID-19 in the past 14 days; AND
    6. You do NOT currently experience or display, and you have NOT in the last 14 days experienced or displayed, any of the following symptoms:
      • Elevated temperature or fever of 100.4°F or higher,
      • Cough,
      • Shortness of breath and/or difficulty breathing,
      • Loss of smell and/or taste,
      • Fatigue, muscle aches, chills, shaking, or
      • Persistent headaches.

Everyone in the family can use the Fast Pass lane provided they are checking in with the Chelsea Piers App AND have the appropriate paperwork on file

  • All Members over 18 years of age must have a revised Social Responsibility Agreement on file (signed after 10/11/20).
  • The main account member on a family or youth membership may sign one Social Responsibility agreement for themselves and any children under 18 years of age on the account.
  • The main account holder for customers may also sign one Social Responsibility agreement for themselves and any children under 18 years of age on the account.

SIGN AGREEMENT

Adult Family Members and parents of programming children can check in for themselves and children under 18 years with one scan.

Members who have a membership card, may use that to scan in using the Fast Pass lane.

Members who do not have their app or membership card, must use the Guest Lane, and have filled out the Daily Health Declaration to enter Chelsea Piers.

Program participants that do not have the app, must use the Guest Lane, and have filled out the Daily Health Declaration to enter Chelsea Piers.

Directions to download the app can be found on our website.

Log in and password are the same as for the online platform.

DAILY HEALTH DECLARATION

Everyone who comes into Chelsea Piers will be required to complete a mandatory Health Declaration online before each visit to Chelsea Piers to confirm they are not experiencing symptoms of COVID-19, nor have they come in contact with someone who is experiencing symptoms. If under age 18, a legal guardian will need to sign.

DAILY HEALTH DECLARATION (SAVE LINK)

PARENT VIEWING

To keep building capacity low and ensure the safety of our community, only one spectator will be allowed per athlete.

Parents remain on site to watch their child must:

  • Stay in designated viewing areas, at a safe distance from athletes and other Chelsea Piers customers/activities
  • Wear a mask at all times.
  • Abide by all social distancing rules. Congregating in the lobby, common areas, or parking lot is not allowed

We ask that parents/ guardians not bring children who are not competing in the tournament into the facility.
Chelsea Piers reserves the right to limit the number of spectators on site if concerns with social distancing or capacity arise.

PREPARING AT HOME

Temperature Checks:

All adults and children who will be coming to the Chelsea Piers facility (dropping off and/or entering) should take their temperature prior to leaving their home. If the temperature of anyone in the family exceeds 100 degrees we ask that you stay home.

Health Checks:

For the safety of our community, if you can answer YES to any of the questions below, please do not enter Chelsea Piers

  1. Do you currently have any of these symptoms or have you had any of them in the last 14 days: Cough, Fever Greater than 100F, Shortness of Breath?
  2. Have you tested positive for COVID-19 in the past 14 days?
  3. Have you been in close* contact with a confirmed or suspected COVID-19 case in the past 14 days? *Per the CDC, a close contact is someone who was within 6 feet of an infected person for at least 15 minutes starting from 48 hours before illness onset until the time the patient is isolated.
  4. Within the last 14 days, have you returned from a state on the NY/NJ/CT State Travel Advisory List*?

By entering the building, you are affirming that you and your athlete can not answer yes to any of the Health Check questions.

Masks:

For the safety of our community, parents/guardians are required to wear a face mask during drop-off and pick-up and at all times while in Chelsea Piers. Please do not come into the building without one.

All athletes must wear a face mask during check-in and check-out and during all times within Chelsea Piers. Per CT State guidelines, athletes may remove their mask while competing on the field but must always put their mask on while on the sidelines and after their game.

Per State Guidelines, coaches are required to wear masks at all times.

Water bottle:

Please prepare a refillable water bottle at home for your child. Make sure your athlete's name is clearly marked on the bottle. Touchless water fillers available. Drinking fountains will not be available for use. Per State Guidelines water bottles cannot be shared.

Equipment:

Players should arrive at Chelsea Piers ready to play. Locker rooms will not be available. No bags are to be left in the lobby or common areas.

ARRIVAL AND DEPARTURE

Chelsea Piers is located off I-95 exit 9 at One Blachley Road, Stamford, CT 06902.

To maintain safe capacities and social distancing, we ask that teams not arrive to Chelsea Piers more than 35 minutes prior to the game time, we have allowed a 30 minute warm up for games. Teams must exit the facility no later than 5 minutes after the conclusion of their game. Congregating in the lobby, common areas, or parking lot is not allowed.

All employees, Members and program participants will be required to complete a mandatory Health Declaration online before each visit to Chelsea Piers. If under age 18, a legal guardian will need to sign the Health Declaration for their child.

For the safety of our community, if you can answer YES to any of the questions below, please do not enter Chelsea Piers

  • Do you currently have any of these symptoms or have you had any of them in the last 14 days: Cough, Fever Greater than 100F, Shortness of Breath?
  • Have you tested positive for COVID-19 in the past 14 days?
  • Have you been in close* contact with a confirmed or suspected COVID-19 case in the past 14 days? *Per the CDC, a close contact is someone who was within 6 feet of an infected person for at least 15 minutes starting from 48 hours before illness onset until the time the patient is isolated.
  • Within the last 14 days, have you returned from a state on the NY/NJ/CT State Travel Advisory List*?

For the safety of our community, we are exceeding State guidance and asking our members and athletes to please quarantine for the full 14 days after returning from a state on the NY/NJ/CT State Travel Advisory List, even if they have a negative COVID test.

Members who have made an open workout, squash court or lap swim reservations will receive an email, the morning of your reservation with a unique link to sign your declaration. Using this link will make check-in seamless.

DAILY HEALTH DECLARATION (SAVE LINK)

For our Competitive Athletes, your coach or Club Director will send the link to you.

If you have forgotten to complete the Daily Health Declaration before coming to Chelsea Piers you can access the form via QR code in the lobby.

At this time, we are following state guidelines which do not require asymptomatic individuals who have not been in contact with a known case of COVID be tested.

We have implemented the following staff safety protocols:

  • Everyone who enters Chelsea Piers, including all staff, are required to complete a Daily Health Declaration prior to accessing Chelsea Piers confirming they are not experiencing symptoms of COVID-19, nor have they come in contact with someone who is experiencing symptoms.
  • All employees will stay home if they are not feeling well.
  • All staff will have their temperature taken before starting their shift. Chelsea Piers will restrict access to anyone with a temperature over 100 degrees Fahrenheit.
  • All staff, including coaches will wear masks throughout their shifts.
  • All coaches will maintain safe social distancing from athletes while coaching.

Hours and availability vary by venue and can be found on here.

Reservations for Fitness Club sessions, Member lap swim, Tennis and Squash courts are currently available for Members only and can be made using the Chelsea Piers online platform.

Platinum Members may reserve time 4 days in advance and Club Members may reserve time 2 days in advance

Please click here for information on how to make a reservation:

Reservations through the Chelsea Piers App will be available later this summer.

Per CT State guidelines, to maximize safety for all members of our community and ensure social distancing, we are reducing capacities by 50%, to control our capacities access to Chelsea Piers is by reservation only.

Reservation times will be limited by hour to enforce capacity reductions and support social distancing throughout the facility.

Reservations for Fitness Club sessions, Member lap swim, Tennis and Squash courts are currently available for Members only and can be made using the Chelsea Piers online platform.

Reservations for Competitive Team Athletes' practice time will be made for them by their coach or organization.

We take your safety seriously. COVID-19 is often spread through poorly ventilated spaces, so we have focused on improving our HVAC systems. Our systems have the capability to bring in large volumes of fresh air, and by increasing the amount of fresh air being introduced to the systems each minute, the amount of recirculated air is also reduced. In addition, our filtration systems use hospital grade air filters along with UV ionization systems that actively seek out and destroy both bacteria and viruses. With these enhancements as well as other safety measures, including requiring masks, consistent cleaning and disinfecting, reduced capacities and social distancing, we are confident that is safe to work out and play sports inside Chelsea Piers Connecticut.

While we are back in the gym with live classes, we do offer a schedule of virtual group fitness classes. Please visit our live class schedule for times.

VIRTUAL CLASS SCHEDULE IN CLUB SCHEDULE

We are also offering virtual personal training for active members. Request more info here.

Families enrolled in 2020 Winter/Spring youth programs received a digital Chelsea Piers Gift Card in the amount of the unused portion of all pre-paid classes and school break camps that were originally scheduled to take place between March 13th and June 8th 2020. We encourage you to use your gift card towards ANY future program, including Summer Camps, Holiday Camps, Summer Classes, Fall Classes, Spring 2021 Classes, birthday parties, adult leagues, adult classes, Field and Court rentals and/or Drop-in programs.

To redeem your digital Gift Card, please contact our team at 989.203.1100 or email info@chelseapiersCT.com

If you have unsubscribed or believe you stopped receiving our emails by mistake, please reach out to info@chelseapiersct.com.

If you have an Optonline.net email.
We have experienced unresolvable issues with Optonline blocking emails from our email service provider. If you are able to provide an alternate email account, such as a gmail email, to info@chelseapiersct.com we can update our system.

If you have not subscribed, please click here.

If you would still like to freeze your membership, please email MemberServices@chelseapiersCT.com

If your membership was paid in full we will be extending your membership term so no time is lost due to this circumstance.

If you would still like to cancel your membership, please email MemberServices@chelseapiersCT.com

Chelsea Pier team members are available by email and phone to discuss your special events needs. To book a virtual team building event or future in person event, email events@chelseapiersct.com for Chelsea Piers Connecticut events.