Policies & Etiquette
Chelsea Piers is committed to providing the best experience for our customers. We provide an environment that is clean, safe, friendly and fun. Please be mindful of our Rules of Conduct and Etiquette while enjoying our facility.
ALL PARTICIPANTS MUST READ BEFORE USING THE FACILITY
- Reservations required
- Proper attire is required at all times:
- Non-marking tennis shoes only
- Proper tennis attire required
- No food, drinks, or glass on the courts — water only
- No cell phones
- No chewing gum
- Only members of the pro staff are permitted to give lessons – both private or clinics – on the Chelsea Piers courts. This rule will be strictly enforced.
- Be courteous and respectful of others
- No abusive or obscene language
Any person found in violation of any of the above rules is subject to disciplinary action up to and including permanent dismissal from Chelsea Piers Connecticut.
PRIVATE LESSON CANCELLATION/REFUND POLICY
All lessons must be cancelled or rescheduled 36-hours prior to the start of the lesson. Otherwise, the full amount of the lesson will be charged. Lessons are non-refundable. Chelsea Piers retains the right to change Pro if necessary.
YOUTH CLASS MAKE-UP POLICY
No make-ups are available for aquatics classes/programs, leagues, team practices, advanced lacrosse classes and TENNIS classes. Additionally, no make-ups are available for programs that are fewer than 10 classes.
No refunds or make-ups are available for any missed sessions. It is the responsibility of the player to find substitutions and replacements for each session (Flex Clinics). Players must agree to the Player Conduct Rules posted on-site and online. Chelsea Piers reserves the right to substitute a pro if necessary.
CARDIO AND POINT PLAY
No refunds or make-ups are available for any missed sessions. Cancellations must be made 24-hours in advance. Player will be charged if they are a “no show” or if cancellation is made in less than 24-hours.
COURT RENTALS, BALL MACHINE
Cancellations must be made 24-hours in advance. To cancel an existing reservation, please call 203.989.1800 or email the Tennis Front Desk at firstname.lastname@example.org. If the reservation is not cancelled within 24-hours, Club Members and Non-Members are responsible for the full rental fee. Platinum Members will be responsible for the equivalent of the Club Member fee.
*Reservation Required for Platinum Members during Peak and Off-Peak Hours.